Mac|Life - February 2011

00:14: 56 00:14: 55 00:14: 54 00:14: 5 >>> 10 FIFTEEN-MINUTE HOW-TO’S FOR MACS
SOLVE MOBILEME SYNCING SNAGS >>>
Get stubborn calendar and contact data behaving again.

It’s a love/hate relationship with you, MobileMe. When you work, you’re so wonderfully effortless we forget you’re there. Maybe that’s the problem—because when you don’t, the pain you can wreak on our calendars and contacts is pretty unforgettable. So if you have a computer or iOS device that’s giving you the MobileMe blues, we can help.

00:15:00 ESTIMATED TIME

1 ALL SYSTEMS GO? Check Apple’s MobileMe support page: apple.com/support/ mobileme. If System Status has a green dot beside it, everything’s good on Apple’s end, and it’s time for troubleshooting. Because Calendar and Contacts information is frequently updated, it’s most prone to corruption. Check this data at me.com. If everything looks groovy there, you likely have an issue with your computer or iOS device. Make sure they’re running the latest software. In OS X, hit Software Update under the Apple menu, or plug your iDevice into i Tunes, then click “Check for Update.” Next, verify your MobileMe account is configured correctly— are your username and password correct? Once those basics are squared away, it’s time for the next step.

Your first stop is apple.com/support/ mobileme to see if MobileMe itself is offline.

2YOU BACKED UP FIRST, RIGHT? Even if you’re using Time Machine, we recommend archiving Address Book and iCal data so you can easily retrieve it if needed. From Address Book or iCal’s File menu, select Export, then export an Address Book or iCal Archive. Save these files to an external drive different from the one used for your main backup.